VIENNA, Austria, Oct. 9, 2000-Intergraph has launched InService for European utilities and communication companies. InService à‚– a suite of integrated applications designed to support distribution and network management à‚– provides high-performance dispatching, outage management, and mobile data solutions for the utility companies, and workforce management solutions for the telecommunications and cable companies.
Automating the network management functions, Intergraph’s InService is a highly scalable, high-performance, full-function product for outage management and enterprise dispatch. InService dramatically reduces the time and resources necessary for utilities to deal with service interruptions. InService Dispatch enables a timely response to customer service appointments and allows dispatchers to efficiently organize, and route crews. The tight integration between InService and Intergraph’s GIS product provides the data model and graphical representation of the operational state of the utility’s network.
Kevin Hitt, vice president of Intergraph utilities, says “InService has a proven track record of successful customer implementations across the U.S. and several international companies. DistribuTECH Europe is the first public showing of InService in the European marketplace, and early previews of the product have been well received. InService is a natural technology extension to Intergraph’s FRAMME and other AM/FM/GIS products.”