Jan. 9, 2002 � SPL WorldGroup announced Monday a strategic implementation alliance with Logica, the global solutions company.
By the terms of the agreement, SPL’s customer management product, CorDaptix, will be integrated into Logica’s energy and utilities portfolio for target markets in Europe, Middle East and Africa (EMEA).
In these newly deregulated and liberalised markets, energy companies are facing a number of significant challenges. Customer retention and acquisition are now key issues, as customers are offered more choice and, as a consequence, are no longer dependent on their local utility for electricity, natural gas and other utility supplies. In these increasingly competitive markets, SPL and Logica are working together to provide strategic solutions capable of adapting to fluctuating market demands.
Both SPL and Logica have an extensive history of working with energy companies in deregulated markets and this partnership takes advantage of the core competence of each partner while building further expertise in the market. Coupled with Logica’s experience in the delivery and integration of Customer Relationship Management systems (CRM) globally, SPL will allow companies to develop solutions tailored to specific market requirements.
“In preparation for deregulation, utilities have to make effective customer management a primary business objective,” said Ken Whittaker, International Manager of CRM and Billing for Utilities at Logica. “Working with SPL allows us to extend the solutions we provide to our energy customers, helping them to strengthen current customer relationships while providing the tools necessary to expand their customer base.
“Leveraging Logica�s strength in business and IT consulting, systems integration, metering and Customer Relationship Management, together with SPL’s best-of-breed customer management and billing application, will provide energy and service customers with an end-to-end solution,” said Robert Fillmore, vice president and managing director of SPL WorldGroup’s EMEA operations. “This alliance of products, skills and expertise will help provide our mutual customers with reliable customer management solutions that provide the flexibility, breadth and depth of functionality to truly support operations in deregulated markets.”
SPL’s CorDaptix represents the next-generation of customer information systems by providing an adaptable customer core. Companies can use plug-ins to adapt this core product rapidly to meet specific business requirements. CorDaptix was launched in the European market in June 2001.
Logica is a global solutions company providing management and IT consultancy, systems integration, products, services and support. Logica’s clients operate across diverse markets including telecom, financial services, energy and utilities, industry, distribution and transport and the public sector. The company has over 12 000 staff in 30 countries worldwide. Founded in 1969, Logica is listed on the London Stock Exchange where it is part of the FTSE100 index of the largest UK listed companies. More information can be found at www.logica.com
Established in 1994, SPL WorldGroup is a provider of best-of-breed customer management solutions to the energy and service related industries in regulated and competitive markets worldwide.
With a 100 per cent record of successful implementations, SPL continues to demonstrate its place as the market leader in providing flexible and scalable customer management solutions that evolve with client requirements and enable unrivalled business responsiveness.
SPL employs over 600 professionals in North America, Europe, and Asia Pacific and has delivered its customer management products to more than 50 energy, water and waste management customers worldwide.