Montreal, Canada, March 2, 2001 M3i Systems Inc. has announced that GPU Power UK (Worcester, England), a Midlands Electricity Company, has purchased M3i’s industry standard web-based tools to support its Real-time Operations Management System (ROMS).
GPU Power UK, a major player in the global energy market, is joining the growing list of users improving service to customers by using M3i’s web environment. This set of web tools provides users the ability to analyze, view, and report on critical network information. Operations, outages, damage, crew activities, affected areas, and restoration data can all be provided in real-time. In the near future, the utility will further streamline operations by using their new system to record trouble calls thereby removing their dependency on a specially configured machine.
Taking advantage of the strong, proven Java-based application internet infrastructure, M3i has created a suite of web tools that include the latest in industry reporting. Information including incident and routine summaries, customer history, bird’s eye views of area maps to pinpoint calls, substation details, and data mining is easily accessed allowing all levels of staff and customers to be totally informed.
“We have been relying on our M3i systems to manage our electrical network and improve operational efficiencies since early 1997,” states Peter Walker, Real Time Asset Manager at GPU Power UK. “Being Web enabled with M3i’s tools is a natural evolution for us as we continue to offer the very best in service and value to our large base of 2.3 million customers.”
PragmaWeb is a PragmaLine module that focuses on instant interactive access and display of outage information utilizing a commercially available Web browser. Any incidents affecting customers are uploaded onto the Website which allows users, through a link to a Web page, to retrieve detailed data such as calls list, event logs, individual customer information, impacted service sectors, and specific field crew status. This ability to respond to changes in the database activity and quickly react to incidents as they unfold means vital seconds are not lost and the restoration of power is efficient and timely.