The market for utility Customer Information Systems (CIS) is “on the brink of a major transformation” as many leading utilities overhaul their infrastructure and introduce Smart Grid initiatives, finds a report from ARC Advisory Group.
The report Customer Information Systems Worldwide Outlook predicts that the worldwide market for CIS will grow at 8.7 per cent annually over the next five years, climbing from about $600m in 2010 to $911m in 2015.
“Smart Grid initiatives are having a heavy influence on the selection of more comprehensive and integrated systems that can handle data feeds from smart meters, time-of-use and real-time pricing, and demand response programmes,” said the report.
The report also forecast that utilities would shift from developing in-house CIS to using commercial CIS as they introduce Smart Grid and advanced metering infrastructure.
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