Other Conectiv businesses have introduced a wide array of information technologies to provide better customer service and develop a competitive edge. They include the following facilities, technologies and services:
• Customer care centre: To handle future growth needs, a new $21 million Customer Care Centre is in the final stages of construction and is expected to be operational by the end of summer 1999
• Conectiv website: The worldwide web has made it possible for customers to learn around-the-clock about the variety of Conectiv`s lines of business from their homes or businesses. By visiting www.conectiv.com, visitors can navigate more than 200 pages of information, pick up safety and conservation tips, and learn more about deregulation.
• Conectiv services: Conectiv Services offers reliable and expert heating, ventilation, air conditioning, and plumbing products and services to large mechanical construction, business and residential customers in the mid-Atlantic region. Dispatchers use specialized software and customer zip code information to determine which technicians are available and to schedule tasks. Salespeople now also use computers to determine accurate load calculations for heating and cooling system installations.
• Conectiv Energy: Conectiv Energy has two parts: Conectiv Energy-Retail which sells electricity and natural gas to mid-Atlantic business and residential customers with a choice; and Conectiv Energy-Merchant which sells energy products to counter parties, municipals, government, and large commercial and industrial customers. The direct sales professionals optimize their clients` energy usage through: (1) highly expert consultative management of their fuel mix, purchasing patterns, and usage, and, (2) sales of respective fuels at competitive pricing. The energy commodity traders in Merchant rely on the fastest computers available to perform modelling calculations. Computers are constantly upgraded to the newest, fastest technologies as soon as they become available.
• Conectiv Solutions: Solutions provides large commercial and industrial companies with customized solutions in the areas of energy, electrical and mechanical systems consulting, energy efficiency services, energy monitoring and controls, and telecommunications. Solutions` EnerWise(TM) System uses the capabilities of the Internet to provide unprecedented power and ease of use to monitor real time energy consumption and costs.