PRINCETON, N.J., Dec. 21, 2000 (PRNewswire) — As deregulation and competition make customer attraction and retention even more critical, an increasing number of energy companies are looking to electronic billing and payment technologies as a customer relationship management tool.

In a white paper published by Montgomery Research in “The Utilities Project: The Impact of Competition,” Ronald W. Averett, president and COO of Princeton eCom describes how energy companies and other utilities should adopt an Electronic Bill Presentment and Payment (EBPP) strategy as a way to achieve the cost reduction and customer service demands of deregulated marketplaces.

“While streamlining the billing and payments process and increasing the accuracy and speed of payments are powerful reasons to implement an electronic billing and payment solution, the real promise of EBPP lies in its ability to revolutionize utility CRM operations,” Averett wrote.

The entire text of the white paper can be obtained by accessing A profile of Princeton eCom prepared earlier this year can be accessed at

Princeton eCom, which dubs itself the first company to present a bill on the Internet, is a leading provider of electronic billing and payment services to more than 800 corporations, banks, financial institutions and payment partners including Ameritech, GMAC Mortgage, United Technologies, UPS, Mellon Global Cash Management, Verizon Wireless, Cellular One, Cinergy Corp., Corillian, S1, FiServ, and Jack Henry.

Princeton eCom enables businesses to present their consumers’ bills and their business invoices on the Internet and it provides consumers and businesses with the ability to access and pay those bills online, over the phone, or using a wireless digital device. It also provides electronic payment processing services to banks, credit unions, and other financial institutions. Princeton eCom’s range of services includes electronic lockbox, electronic collection, and electronic credit card balance transfer services as well as customer care and customer service programs.

Through strategic alliances with banks, credit unions, home banking software providers, networks like MasterCard RPPS, and web portals, Princeton eCom has built a comprehensive bill distribution network.

Princeton eCom is a privately held company. Major investors include Billing Concepts Corp. (Nasdaq: BILL); Mellon Ventures, the private equity partnership of Mellon Financial Corporation (NYSE: MEL); SG Capital Partners LLC, the U.S. merchant banking affiliate of Societe Generale; Bottomline Technologies (Nasdaq: EPAY); Terra Lycos Ventures L.P., a venture capital fund affiliated with Terra Lycos, Inc. (Nasdaq: TRLY); and BT Investment Partners, Inc.

Additional information about Princeton eCom can be obtained at

SOURCE: Princeton eCom