Energy minister Amber Rudd has told a gathering of the UK’s Combined Heat and Power Association that protecting customers involved in district heating networks is vital for the continuing progress of the heating industry.

The Combined Heat and Power Association (CHPA), supported by the minister, is putting an independent heat customer protection initiative in place for district heating to lower heating bills and reduce carbon emissions for millions of UK households and businesses. 
Amber Rudd
Speaking to more than 200 delegates at the UK’s only conference to focus on heating, Ms Rudd said: “We need to ensure a level of consumer protection consistent with that of electricity and gas customers.

“I recognise the considerable efforts of the CHPA in leading the development of an independent heat customer protection initiative. And I want to confirm the importance the government places on the success of this scheme, which is due to be launched early next year.”

She added: “Getting this right is vital to the growth of the heat network sector and vital for heat customers.”

CHPA Director Tim Rotheray said: “Heat networks are about putting local consumers first, and this scheme will help to strengthen this commitment.